Help Centre FAQ
Contact Us – How do I contact Neonimo?
From the Contact Us page – please get in touch, we'd love to hear from you!
Fast Fashion – What is fast fashion?
Fast fashion is the term used to describe clothing designs that move quickly from the catwalk to stores. Find out more.
FSC – What does FSC certified mean?
Our manufacturer uses FSC certified materials. The Forest Stewardship Council (FSC) runs a global forest certification system that allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources. Find out more about FSC.
Giclée – What is giclée printing?
Giclée is a digital printing process in which an ink-jet printer is used to produce a high-quality art print. Find out more.
GOTS-certified – What is GOTS-certified?
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS has a clearly defined set of criteria.
Made to Order (MTO) – What does “made to order” mean?
MTO is the manufacturing process in which the production of an item begins only after a confirmed customer order is received. We only start making your item(s) once you have placed your order. We hold no stock, nor do we produce products beyond need.
Price – Why are Neonimo products more expensive than some high street prices?
The disadvantages of made to order is that it’s more costly than mass-produced products and the wait time for finished products can be a little longer, but on the flip side, the HUGE advantages of MTO include the reduction in stock obsolescence and overall waste which is really important to Neonimo. If that’s important to you too, then you will appreciate the made to order model. The other massive benefit of MTO is that not many people will have the same thing, which means that you’re going to get some pretty unique pieces when you order Neonimo!
All our products are hand-assembled in the UK by craftspeople. This means that when you buy Neonimo, you get bold, distinctive, well-crafted designs and products that are sustainability conscious and built to last. Our products are the opposite of “fast fashion”.
Independent Art – What is an independent artist?
Neonimo can be called an independent artist or an independent designer. Independent artists, designers and craftspeople are individuals that design and make a wide array of art pieces and products without being part of large, industrialised businesses. The designs created generally include works and art pieces that are individual to that creative individual. These products may include artworks, jewellery and other fashion accessories, ceramics, clothing, glass art, metalwork, furniture, cosmetics, handicrafts, and more! Artists, designers and craftspeople that create in this way are sometimes said to be part of the “indie design movement”. Find out more about Neonimo.
Delivery and shipping – Where do you deliver to and how much does shipping cost?
Neonimo delivers all over the UK and it’s free for orders over £30. We also ship internationally. Find out more information on our Shipping page.
Returns and Refunds – What can I return and how do I do it?
Neonimo operates a made to order model, whereby we only make things that you order – that’s why it’s really important that you read product descriptions and carefully order the correct size and quantity of what you’d like to order. We are unable to offer returns or refunds if you change your mind, however, we would of course offer you a refund if you receive damaged or faulty items. Find out more information on our Returns and Refunds page.